Legal

Cancellation & Refunds

Last updated: 14 May 2026

We want you to be happy with your report. If something goes wrong on our end, we'll make it right — no hassle.

Our product

The Bonding Lab sells a single digital product: a personalised personality report generated after you complete our assessment. Because the report is created and delivered electronically immediately after purchase, it is a digital good that is consumed on delivery.

Cancellation policy

As our reports are digital products generated and delivered instantly upon payment, orders cannot be cancelled once the report has been delivered to you. Please ensure you are ready to receive your report before completing your purchase.

Refund eligibility

✓ Eligible for refund

Report was not delivered due to a technical error
Payment was processed but report was never generated
You were charged more than once for the same report
A significant technical issue made the report unreadable

✗ Not eligible for refund

You disagree with your personality type result
You changed your mind after receiving the report
You took the test multiple times and received different results
The report was delivered successfully and is readable

How to request a refund

If you believe you are eligible for a refund, email us at hello@thebondinglab.com within 7 days of your purchase. Please include:

Your name and email address used at checkout
The date of purchase
Your Razorpay payment ID (found in your payment confirmation email)
A brief description of the issue

We will review your request and respond within 3 business days. Approved refunds are processed back to your original payment method within 5–7 business days.

Contact us

For any questions about refunds, reach out at hello@thebondinglab.com. We're happy to help.